Frequently Asked Questions

What is the shelf life of GREEN & BLACK’S products?

Please refer to the "Best Before" date printed on the packaging. The "Best Before" date on our chocolate products assures that our GREEN & BLACK'S fans enjoy the best quality product through the end of its shelf life when stored at the right conditions. Our products typically have a shelf life of 12 months, and some high cocoa content products can have a shelf life up to 15 or 18 months.

How should I store my GREEN & BLACK’S chocolate product?

We recommend storing this product at room temperature in a cool dry place prior to opening.

What type of cocoa is used in GREEN & BLACK’S products?

Our Pure Dark Chocolate products use cocoa beans hand-harvested from African small-holder farms, then sun-dried on the farm to lock in the authentic flavor of the bean.

Our Pure Milk Chocolate products use cocoa beans hand-harvested from Caribbean farms, then nurtured to develop a rich taste and dried to lock in the intense flavor of the Trinitario bean.

Our Organic chocolate products use organically grown cocoa, of the Trinitario variety, to create our exquisite chocolate products. We source these crops from many places but mainly from the Dominican Republic and Belize.

How does GREEN & BLACK’S source its cocoa beans?

All GREEN & BLACK’S cocoa beans are sourced through Cocoa Life, a holistic, third party verified cocoa sustainability program.

For more information about our Cocoa Life initiative, please click here

Does GREEN & BLACK’S use GMO ingredients?

Our GREEN & BLACK'S organic products are certified as organic by the CCOF (California Certified Organic Farmers). At this time our Pure Chocolate products have not been certified as GMO-free.

I have certain food allergies. Can I enjoy GREEN & BLACK’S chocolates?

GREEN & BLACK’S is aware of the seriousness of allergens, and takes great pride in working to ensure its products are safe, wholesome and properly labeled.

When labeling products, we consider all possible sources of the eight major allergens recognized by the FDA. These are eggs, fish, crustacean shellfish, milk, peanuts, soy, tree nuts and wheat. In addition to the above eight FDA allergens, GREEN & BLACK’S also tracks lupin, mollusks, and sesame seeds. 

Is your milk chocolate made with milk from cows not treated with artificial growth hormones?

Yes, GREEN & BLACK'S milk chocolate is made with milk from cows not treated with artificial growth hormones.

The FDA states that no significant difference has been shown between milk from cows treated with the artificial growth hormone rbST and non rbST treated cows.

Are your products kosher?

No, GREEN & BLACK'S chocolates have not been certified as kosher.

Do the products contain soy lechitin?

Soy lecithin can be found in our Organic products except 85% Cacao Bar and in our Pure Milk chocolate products. The following Pure Dark Chocolate products do not contain soy lecithin: Pure Dark chocolate 70% cacao, Pure Dark chocolate with Sea Salt, Pure Dark chocolate with Salted Caramel, Pure Dark chocolate with Almonds, Pure Dark chocolate with Raspberry & Hazelnut. Please be aware that formulas may change and the best source of information is the ingredient statement. We ask that our consumers take the time to check the ingredient statement prior to purchasing products

I have a question about my order.

Please visit our Order Status page.

What is “Cool Ship”?

To ensure your order maintains the best possible temperature during transit, we require Cool Ship in the shopping cart during warmer months. All orders sent via Cool Ship are packed in a cooler with a reusable non-toxic liquid gel pack.  During colder months, we recommend selecting Cool Ship in the shopping cart to help maintain the best possible temperature.

We cannot be held responsible for products that melt during transit that are sent without Cool Ship.

What are the shipping prices?

Please visit our Shipping Policies page.

What is the return policy?

Please visit our Returns Policy here.

I live outside the U.S. – can I order?

We currently ship within the United States. For United Kingdom customers, please visit http://www.greenandblacksdirect.com.

Can you ship to an APO/FPO address?

To ensure optimum freshness and quality, we are unable to process orders shipping to APO/FPO addresses

My promotional code is not working – why?

Please note that our site can only accept one promotional code per order. Also, please check the expiration date referenced on the offer. If any other issues, please contact us 1-888-682-5770.

Do you offer any bulk discounts?

At this time, we do not offer a bulk discount, but stay tuned!

Where can I buy GREEN & BLACK’S?

GREEN & BLACK’S chocolates are available for purchase on this website and in stores nationwide. For information on where to find our organic products, please click here.  Select G&B products are also available at online retailers. 

What is the history of GREEN & BLACK’S?

The first GREEN & BLACK'S chocolate was created in London by original founders, Craig Sams and Jo Fairley, a wonderfully dark 70% organic bar still available in our range today.

Now, the GREEN & BLACK'S lineup includes a wide variety of offerings, all expertly crafted with hand selected, ethically sourced cocoa beans and the finest ingredients from around the world.

For more information, visit our About Us page.

How can I contact GREEN & BLACK’S?

Please visit our Contact Us page.